About Us
About Us
Our Story
Established in 2008, our company began with a mission to support veterans transitioning to civilian life through the Vocational Rehabilitation program; providing all-encompassing computer solutions. Since then, we have transitioned to Security, while staying focused on our clients' needs.
Our Goal
In 2023, we earned Platinum status with SonicWall, ensuring you can take full advantage of our purchasing power. We specialize in entirely on SonicWall: NextGen firewalls, switches, SMA, SIEM/SOCaaS, CrowdStrike Falcon, MDR SentinelOne +MDR, Avanan, and advanced security services like CSE, NSM, EPP and NDR. What sets us apart is our concierge-style customer service. We genuinely care about our client, and their clients’ success and security in the ever-evolving digital landscape.
Why Choose PCs2U?
- Platinum SonicWall partner – access to full product spectrum and purchasing power.
- Concierge-level service from highly responsive, client-focused professionals.
- End-to-end cybersecurity strategy and implementation.
- Solutions customizable to your business size and threat profile.
- Security Appliances & Software
- Network Infrastructure
- Endpoint Protection
- Managed Services
Products & Services
Customer Service
At PCs2U, Inc., customer service is more than support—it’s a partnership. We are committed to delivering responsive, knowledgeable, and reliable service to ensure your technology and cybersecurity solutions operate at peak performance.
With over 17 years of IT and cybersecurity experience, PCs2U provides concierge-level support that prioritizes clear communication, fast resolution, and long-term success for our clients.
How We Support You
Our experienced team is available to address issues quickly and efficiently, minimizing downtime and keeping your business moving forward.
- Proactive Monitoring & Maintenance: We don’t wait for problems to occur. PCs2U works with Sonicwall to monitor systems, apply updates, and review configurations to reduce risk and prevent disruptions.
- Clear Communication & Transparency: You’ll always know what’s happening with your environment. We provide straightforward explanations, timely updates, and actionable recommendations.
- Security-Focused Support: Every support interaction is guided by cybersecurity best practices—ensuring changes, fixes, and enhancements strengthen your overall security posture.
Concierge-Level Service, Backed by Expertise
PCs2U delivers personalized support tailored to your business environment. Whether assisting with network infrastructure, endpoint protection, remote access, or SOC/SIEM services, our team acts as an extension of your organization—focused on reliability, security, and results.
Your Success Is Our Priority
When you partner with PCs2U, you gain a trusted service provider committed to protecting your systems and supporting your business goals. Our customer service team is here to help you resolve issues, plan improvements, and navigate the evolving cybersecurity landscape with confidence.
Price Match policy statement
We can meet or beat the prices for most of the products we sell. Please contact us via live chat, email (lydia@pcs2u-inc.com), or call (210) 465-1604 to make a price match request.
General Return Policy
We want you to be happy during your shopping experience with us, and we know that from time to time, items need to be returned. You'll find that we are relatively relaxed about returns and will make every effort to process every return. Please see the below policies for information about returning virtual and physical products.
Activation / License Codes / Virtual Products
In most cases, unused/unregistered virtual products like license and activation codes can be returned for a full refund within 30 days of placing your order. Such returns often require approval from the manufacturer. If there is situation where you must return a license code, we will submit the request, but cannot guarantee that it will be approved by the manufacturer. Please ensure (and double-check) that the license(s) you are purchasing is/are the correct license(s) for your product(s). Please contact us if you need assistance picking the correct license(s).
Hardware / Physical Products
You may return hardware / physical products within 30 days of delivery, determined via the tracking information. Shipping costs are non-refundable unless the return is a result of our error. If you are returning an opened and/or registered product, it may be subject to a 20% restocking fee, as we will not longer be able to resell the product as new, and may also need to spend time repackaging and resetting the product. Items may only be returned with a valid RMA number. All other returns will not be accepted. If an item is returned without an RMA number, the item will be sent back to you at your expense. DO NOT refuse a package without prior consent from our returns department. Unauthorized refused packages may be subject to the 20% restocking fee and any additional shipping charges which PCs2U incurs as a result of the refusal. If you need to make a return, and to obtain an RMA number, please use the contact form on our contact page. Be sure to include your order number and the name(s) of the item(s) you wish to return. If your order is shipped via our free ground shipping option, your refund may be reduced by the shipping cost incurred by us on the original shipment.
